Voice Support Engineer/L3 Support

Location: San Jose CA
Employment Type: C2C & Full Time

Voice Protocol; SIP; RTP; Linux operating system; Linux/SQL; Python Scripting experience.

Open for both FTE and Contract

Pay rate and Salary: $50-55/hr and 90-110K

Only USC will work on this requirement.


Position Title


Customer/ Client Name

Cisco systems/Servion



Job Description

Candidate must be a US CITIZEN. Role & Responsibilities • Provides second/third level technical support for voice and video technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers. • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. • Provides technology/product training and intellectual property material as required. • Acts as focal point for large account network problem resolution. • Effectively utilizes moderate to complex lab setups to recreate and solve problems. • Submits complete and correct bug reports in area of expertise. • Interacts across other technical teams and development teams at peer level. • Acts as a technical expert and provides support on a world-wide basis. • Generate clear and concise documentation in the form of case notes, technical tips and white papers.
Minimum Qualifications
5+ years' experience in troubleshooting Knowledge of Protocols - not limited to: VOIP,H.323, SIP, RTP, SRTP Experience working on IOS voice gateways, dial peers, and unified call processing (UCP) 3+ Years of experience in Unix and Networking Knowledge of Oracle SQL is a plus Shell scripting , Python , Perl , Java scripting experience Desired Skills Extensive SIP knowledge and troubleshooting will be preferred Cisco Telepresence and Video solutions knowledge is plus Virtualization & AWS skills

Skills Required

Voice Protocol; SIP; RTP; Linux operating system; Linux/SQL; Python Scripting

Experience (in years)

5 -8 YRS

Work Location

San Jose, CA


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